Supported Software for ICAP Users
Support technicians will install and upgrade required and optional supported software in response to client requests, changes to MSPH IT standards, security requirements, or to resolve problems. The required software listed below will be included in the computer's imaging. Technicians may install software using a remote tool.
Windows 7 Standard Required Software
- Windows InTune
- Anti Virus software
Windows 7 Standard-Supported Software
- Microsoft Office: Versions, 2010 or 2013 of Word, Excel, Outlook, PowerPoint, Access, Publisher, Visio
- Adobe Reader, Shockwave & Flash
- Endnote X8: This software will soon no longer be available
- Cisco VPN
- Firefox
- ITunes
- Skype
- WinZip
- WinSCP
- Java
- ARC
- FFE
Apple Mac 10.9 & 10.8 Required Software
- CasperSuite
- Anti-virus software
Apple Mac 10.9 & 10.8 Optional Supported Software
- Microsoft Office: 2010 version of Word, Excel, Outlook, PowerPoint
- Adobe Reader & Flash
- Endnote X8: This software will soon no longer be available
- Safari
- Quick Time Player
- Skype
- ITunes
- Cisco VPN
Please Note:
- Supported software will be installed on approved Windows and Mac computers that are used for University business. University provided software installed on devices that are not University owned remains the property of the University, and will be removed when the device is no longer used for University work.
- Proof of license for all installed software must be provided to the technician upon request; Desktop Support has installers for most common applications.
- If Desktop Support does not have installation media, the person requesting the installation must provide the media.
- Software that does not meet current security standards or policies will not be installed;
- If found on a device, software that does not meet current security standards or policies will be removed once the client has been notified of the violation.
- Some software requires specialized configuration. Desktop Support staff will try to configure software that is not on the supported software list, provided documentation is available. However, the technician cannot guarantee a successful install, nor provide training in any unsupported software.
- In accordance with security policy, only software that is being actively updated/patched by the vendor will be installed. Exceptions may be made for University business or business systems that are not compatible with current software versions, but CUMC’s Information Security Office has to approve its use.